How a Customer Experience #fail Affects Brands
- Contest Factory
- July 9, 2015
SUMMARY: United Airlines breaks guitars.How do I know? Social media.A viral video is an anecdotal example of customer response. In this Chart of the Week, we take a look at data from 947 customers to discover how social influencers react to customer experience failures. After you kept doing business with (FAILNAME), which of the […]
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