• Contest Factory
• September 21, 2022

How to Create a Customer Journey Map in 2022 While most companies get the strategic value of optimizing the customer experience (CX), far too few go through the process of breaking down what a good customer experience looks like from the vantage point of their actual customers. This is why the customer journey map exists […]

• Contest Factory
• July 27, 2022

The customer experience has become more and more central to many marketing executives focus. As customer behavior has evolved with technology, customers are showing their preferences through market share. They will go that extra mile out of their way to access the restaurant with the technology they prefer – from self-order, self-checkout to extremely customized […]